Support

Order Status

Track Your Order:
Customers can check the status of their order using the tracking tool available on the page.

Manage Your Subscription:
A section is available for customers to adjust or manage their subscriptions.

Initiate a Return:
Customers who wish to return an item can begin the process via the return request form provided on the page.

Additional Support:
For extra assistance, customers can contact the Hair Color Concierge for personalized support.

Free Shipping Offer:
Colorsonic offers free economy shipping on all orders within the continental United States. Currently, they do not ship to Hawaii, Alaska, or internationally.
Can I Modify or Cancel My Order?
Once an order is placed, it cannot be modified because it is immediately processed in the warehouse. Customers who need additional items must place a new order. If an item is unwanted, customers can initiate a return.
Order Processing & Shipping:
- All orders are shipped within 1-3 business days (excluding weekends).
- A shipping confirmation email with a tracking number will be sent once the order is dispatched.
Return Policy:
- Returns are accepted within 30 days of delivery.
- Items must be unused and unopened to be eligible for a refund or store credit.

Is Colorsonic Suitable for All Hair Types?
Yes! Colorsonic has been extensively tested on all hair types, lengths, and textures. The brush system automatically adjusts to different hair thicknesses and textures.
What Do the Different Lights on the Device Mean?
The page provides details on the meaning of the various lights on the Colorsonic device.
Does the Device Turn Off Automatically?
Yes! Colorsonic automatically shuts off after 2 minutes of inactivity.
How Many Color Cartridges Do I Need for Long Hair?
- If used as recommended, one color cartridge is usually enough for a full head application.
- If you have very long and thick hair, you may want to purchase two cartridges for your first application.
Should I Use Colorsonic for a Full Hair Color Application or Just Root Touch-Up?
The guide provides advice on choosing between full hair color or root touch-ups depending on individual hair needs.
Can I Use Colorsonic If I Have Highlights or Balayage?
- The page provides guidance on using Colorsonic on highlighted or balayage hair.
- Customers can also contact the support team for an expert assessment.

What are the benefits of subscribing?
- Get exclusive savings on your hair color cartridges.
- Enjoy free shipping on all subscription orders.
- Modify, skip, or cancel your subscription anytime.
How do I update or cancel my subscription?
- Log in to your Colorsonic account to manage your subscription.
- You can adjust frequency, change shades, or pause/cancel anytime.
Can I change my color selection?
- Yes! You can change your hair color shade by updating your subscription settings before your next order ships.
What happens if I miss a subscription payment?
- If a payment fails, you will receive a notification to update your payment details.
- Your subscription will be paused until payment is successfully processed.

What is your return policy?
- Returns are accepted within 30 days from the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Refunds will be issued to the original payment method or as store credit.
How do I start a return?
- Visit the Returns section on the Support page and complete the return request form.
- Once approved, you will receive instructions for sending back your product.
Can I exchange my product for a different color?
- At this time, Colorsonic does not offer exchanges.
- If you want a different shade, you need to return your current order and place a new one.
How long does it take to process a refund?
- Once your return is received and approved, refunds are typically processed within 5-7 business days.

Why isn’t my Colorsonic device turning on?
- Make sure the device is fully charged before first use.
- Check for any debris or obstructions in the brush mechanism.
My Colorsonic isn’t dispensing color. What should I do?
- Ensure the color cartridge is properly inserted into the device.
- Try restarting the device to reset the system.
- If issues persist, contact Customer Support for assistance.
How do I clean my Colorsonic device?
- After use, remove any excess color from the brush head with a damp cloth.
- Do not submerge the device in water.

Need more help?
- Visit the Support Center on the official Colorsonic website.
- Contact the Hair Color Concierge for personalized assistance.
- Reach out via email or live chat for troubleshooting and order inquiries.