FAQ

Order Status

• Check Order Lookup: Customers can verify the status of their orders using the provided order lookup tool.

Subscriptions

• Manage Subscription: Customers can adjust their subscription preferences through the subscription management portal.

Returns

• Start a Return: To initiate a return, customers can submit a return request form via the designated link.

Haircolor Concierge

• Contact Us: For additional support, customers can reach out to the Haircolor Concierge team.

Order FAQs

• Do you offer FREE shipping?
  Yes, Colorsonic offers free economy shipping on all orders within the contiguous United States. Currently, shipping is not available to Hawaii, Alaska, or internationally.

• Can I change or cancel my order?
  Once an order is placed, it cannot be modified as it is immediately processed in the warehouse. To add items, please place a new order; for unwanted items, initiate a return.

• When will my order be shipped?
  Orders are shipped within 1-3 business days (excluding weekends). A notification with tracking information will be sent once the order is dispatched.

• How do I start a return?
  Visit the Returns Page and submit a return request form. Returns are accepted for unused, unopened items within 30 days of delivery for a refund or store credit.

• What is your holiday return policy?
  Returns are accepted for devices and cartridges within 60 days of purchase. Warranty claims are honored within one year of purchase.

Product FAQs

• Does Colorsonic work on all hair types?
  Yes, Colorsonic has been rigorously tested across all hair types, lengths, and textures. The bristle system adapts to hair's thickness and curl pattern.

• What do the lights on the front of the device mean?
  Specific meanings of the device's indicator lights are detailed on the support page.

• How do I turn off the device?
  The device automatically turns off after 2 minutes of inactivity.

• I have long hair; how many cartridges do I need?
  Typically, one color cartridge is sufficient for a full head application. For extremely long and thick hair, it's advisable to purchase two cartridges for the first application.

• Should I do an all-over color or root touch-up?

  • All-over color: Recommended if you've never colored your hair, wish to change the shade by two or more levels, or haven't colored in over three months.
  • Root touch-up: Ideal if you color every 4-6 weeks with the same or similar shade, or need to cover grays between colorings.

• I have highlights or balayage; can I still use Colorsonic?

  • Root touch-up: Yes, you can precisely apply color to your roots without affecting your highlights or balayage.
  • All-over color: It depends on your base color and the contrast of your highlights. For an expert evaluation, contact the support team at 1-833-856-7325.